Shipping policy
Product Disclaimer & Authenticity Notice
Disclaimer: Items offered on this site are fan-made and fan-inspired merchandise inspired by BTS. These items are unofficial replica products sourced directly from independent international manufacturers in China. They are not manufactured by, affiliated with, endorsed by, or associated with HYBE, BIGHIT MUSIC, or BTS.
1. Order Processing Time
Processing Time: All orders are processed within 2–5 business days (excluding weekends and public holidays).
Order processing involves order verification, quality inspection, and packaging.
You will receive a notification email with tracking information as soon as your order has shipped.
2. Shipping Methods & Estimated Delivery Times
Because items ship directly from our international logistics partners in China, delivery times consist of processing plus transit time:
Standard Shipping: 10–20 business days.
Note: Delivery timeframes are estimated and not guaranteed. Factors such as customs inspections, seasonal surges, or postal delays in your destination country may affect actual delivery dates.
3. Order Tracking
Tracking information will be emailed to you once your parcel is dispatched.
Please allow 48–72 hours for the tracking status to update on the carrier's system after receiving your shipping confirmation.
4. Customs, Import Taxes, & Duties
International shipments may be subject to import duties, value-added taxes (VAT), or customs fees once the shipment reaches your country.
These charges are the responsibility of the customer and are not included in our item prices or shipping charges.
5. Address Changes & Delivery Issues
Please review your shipping address carefully before submitting your order.
Address modifications can only be made prior to order dispatch. Once tracking has been generated, we cannot change the destination address.
We are not liable for packages lost or returned due to incorrect or incomplete shipping addresses provided at checkout.
6. Contact Us
For tracking updates, delivery inquiries, or assistance, contact customer support at [Your Store Support Email].
OTHER POLICIES
We are not responsible for any custom duty or import tax.
Estimated Delivery Time
1) South Africa : 10 ~ 20 business days